Refunds and Return Policy

Refunds and Return Policy

We Guarantee the Quality and Grass-Fed Grade of Our Paleo Gourmet Meals. Our USDA Grass-Fed Beef and Seafood along with the ingredients used in the gourmet meals are of the highest quality.

We Guarantee the Quality of Our Paleo Snax. Our ingredients used in the Paleo Snax are of the highest quality and standards with the Paleolithic Diet.

We Guarantee that Your Product Will Arrive in Wholesome Condition. Your Paleo Gourmet Meals will arrive from Paleo Brands either frozen or chilled.

We Guarantee that You Will Get What You Order. We weigh our meat on electronic digital scales that are carefully monitored for accuracy so you always receive the weight you ordered or more. In addition, we work hard to ensure your order is selected and shipped correctly. If an item is out of stock, we will notify you and give you an opportunity to substitute or a refund.

We Ask You to Notify Us of Problems by the Next Business Day. Our guarantee and commitment to excellence is your assurance of quality from Paleo Brands. If we fail to live up to any aspect of our guarantee, we will replace your order or give you a full refund of your purchase price, less shipping, provided you notify us at 800.000.0000 (weekdays 6 am to 9 pm CST) the next business day after receipt of your order. Do not return any product without first making arrangements with Customer Service. Frozen foods are not returnable.

In no event will any replacement or refund constitute an admission of any kind by Paleo Brands Inc. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent